Amazon FAQ

Why was I charged shipping? Shipping is charged unless you choose the “FREE Super Saver Shipping” option (if available) or if you purchase $35 or more worth of product from Amazon or a third-party vendor that offers free shipping.

It says the item will take 2 months to arrive. Will I have to wait that long? Not always. You can check for a delivery date window after you order. If you don’t have one, call customer service for more information.

Amazon says an item is temporarily out of stock. Is the deal lost? No, the deal is not lost. If you can add the item to your cart, the item is on the way to the warehouse. If you don’t receive a delivery date window within a week or two, call customer service.

I’m worried about shopping on Amazon. Follow safety guidelines to ensure a safe shopping experience.

What is Amazon Prime? Is it worth it? Amazon Prime is a subscription service that offers free shipping, streaming of movies and music, and other benefits. It is worth it if you plan to use these services.

Where can I find deals on Amazon? Use links to find deals.

How do I know if the price is the lowest? How long will the price last? Amazon prices change frequently and it’s hard to predict. If you see a deal you like, buy it immediately. Some deals last minutes and some last a day or two.

What’s the difference between a price mistake and a sale? A price mistake is a price 20% lower than the previous record low. It can also be called a sale or promotion.

My order was cancelled after I bought an item with a price mistake. Do they have to honor the price? No, Amazon can cancel any order without a reason. Call customer service to explain the situation and you may receive credit for the inconvenience.

How long does a deal last on Amazon? Deals on Amazon change rapidly. Some prices remain the same for months and others change in minutes or hours. If you like the price, buy it immediately.

I can’t get free shipping because it’s not available to my address. What can I do? Try changing your address to a physical address or use a pick-up location at a local post office. If that doesn’t work, call Amazon for help.

What is an add-on item on Amazon? An add-on item is a low-priced item that can be used to reach the $35 minimum for free shipping. Add-on items have a limit on how many can be purchased and ship for free if you spend over $35 or if you have Amazon Prime, $25.

Why can’t I see the price? Why is it covered? Prices may be covered for a variety of reasons, including pre-order, limited supply, or to show a range of prices for different options.